I’m going to go against the grain a bit here - while there were some nuggets of truth, there was also a lot of insufferable behavior from someone who’s job it was to teach technology to people who don’t know technology. This person recounted so many great teaching moments in such a dismissive way, it just made me sad.

I absolutely get how frustrating it can be to work in customer-facing technical roles, and to get dismissed for it. But if one of my customers was smart enough to embed a YouTube video in a PowerPoint slide, they’re smart enough to understand when I say “it looks like PowerPoint is trying to load it from YouTube every time you hit play, but YouTube is blocked on our network. Let’s think through some other options”. Not only that, it’s critical information the next time they want to present a video, and it’s information they can share with others around them too.