• kronisk @lemmy.world
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      2 months ago

      Food service and retail needs to exist, (commercial sales) call centers should be banned and their owners shunned from polite society.

        • Ensign_Crab@lemmy.world
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          2 months ago

          To a point. Beyond that point, they exist so that businesses can make anti-customer decisions while underpaying people to be abused for it.

    • Malfeasant@lemm.ee
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      2 months ago

      Having worked both retail and call center, no, they’re not in the same league. People can be assholes over the phone, absolutely, but it’s quite different from face-to-face. Someone threatens to kill me over the phone, I can say “I’d like to see you try” and hang up, and the worst that happens is I get fired. In person, they can carry out the threat.