• fritz@feddit.de
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    1 year ago

    Inside the Nevada team’s office, some employees celebrated canceling service appointments by putting their phones on mute and striking a metal xylophone, triggering applause from coworkers who sometimes stood on desks. The team often closed hundreds of cases a week and staffers were tracked on their average number of diverted appointments per day.

    Haha that’s so insane

    • killall-q@kbin.social
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      1 year ago

      Of course the people in charge are shitty for creating the team, but it boggles my mind how the workers also found joy in shitting on customers.

      • Voyajer@kbin.social
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        1 year ago

        The ones who didn’t enjoy it probably were pushed out of their position for not “fitting in with the company culture”.