Excerpt

After booking a Ryanair flight through the online travel agency eDreams, the complainant received an email from Ryanair requesting her to complete a “verification process”. She was presented with the choice of either verifying through facial recognition – or going to the check-in counter at the airport more than two hours before departure. The complainant would not have been able to board the flight if she had refused to obey these instructions. She was even charged a small fee for the “verification process”.

  • Bri Guy @sopuli.xyz
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    1 year ago

    Do people still use travel agencies? I’ve never really understood the benefit of it aside from the convenience of not needing to look stuff up yourself

    • Bearigator@ttrpg.network
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      1 year ago

      My wife and I used a Travel Agent for our honeymoon. We had a lot going on and it was just something we could take off our plate. It was honestly a pretty easy experience, though I probably wouldn’t use it in most circumstances.

    • itchy_lizard@feddit.it
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      1 year ago

      Some travel agencies accept currencies that the airlines don’t.

      I’ve had horrible issues with payments getting denied when trying to buy flights abroad before, so now I buy through a travel agent so I can pay with Bitcoin. No more false-positive fraud detectors blocking my purchase, since Bitcoin is permissionless.

      • Bri Guy @sopuli.xyz
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        1 year ago

        Oh I never thought about travel agencies accepting Bitcoin, that’s pretty interesting

    • angrymouse@lemmy.world
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      1 year ago

      Just now I realized that it was a travel agency, if at least it was an online buy, but makes zero sense if you bought it from a travel agency.