I don’t find it surprising at all. The menus are often designed as kafka-esque with dark patterns all over, hiding toggles in submenu after submenu to make you go for the default setting (see privacy settings on facebook, notification settings on android). Then the app updates, the setting is somehow reverted, and you’re back to square one. No wonder people give up.
Yes, there are exceptions (that’s why I wrote “often”;)
Windows mobile had a great UX, I still miss it today! I thought they dropped support for it years ago?