This is a bad idea. Used to do call centre customer service, and while it wasn’t implemented on our side, some contacts that got routed to us seems to be handled by chatbots before, and people aren’t happy.

Human condition is complex, organic, often unique circumstances. A brain dead statistical machine like AI cannot be expected to handle these things well.

Now, if it is for health related big data analytics, like epidemic modeling, demographic changes, effect of dietary patterns (notoriously hard to model actually), then I don’t see anything wrong with that. Caring for people? No way.

deleted by creator

Still broken at this side of the planet

Tomatoes and other crops got decimated by monsoon right?

Why not say it as it is? Why the need for such PR bullshit?

Can’t brain why the author see this as the counterpart of quiet quitting. They both stem from very different things.

Office sex DOES exist, but only accessible by the higher echelons of corporate management ( ͡° ͜ʖ ͡°)

After millenia of human civilization, it took Big Data and AI to finally lead us to this answer/s

True. But I also wouldn’t be as optimistic.

My first exposure with this is during my call centre days pre pandemic. Companies are increasingly trying to find ways replacing agents with chatbots, most notably, in my case at least, China. The cases from China I dealt with usually starts with them requesting a human agent.

I guess probably because chatbots sux.

But the cost savings are just too enticing, and I do think that the push for chatbots will continue, even if it means service quality decline. Customers will be screwed.

There is also another side to this: a lot of these “tech companies” are not really built to provide meaningful products and services, instead their aim is for speculative valuation in the stock market.

There is also the use of tech in bussiness that is inherently unproductive economically. Like all the shops on Amazon, they are mostly selling the very same thing out of Amazon’s warehouse bins. These “online business entrepreneurs” aren’t actually adding anything new to the market.

Then there is also tech companies “cannibalising” on existing markets. For every tech companies rapidly rising, there are tens to hundreds of brick and mortar businesses going under. Added together the total sum of resultant economic growth will of course be very much smaller than expected.

Because their performance matrices are evaluated by how closely they follow their SOP. They are forced to follow it even if it’s brain dead. It is up to the ones setting the policies and procedures (the management) to make sure that their SOP and workflow they put in actually works.

If the management don’t give a shit, keep giving bullshit orders and setting bullshit targets, workers with common sense will leave from all the frustration, leaving only the kinds of people you met running the department.

I don’t know whether I can trust… your trust… in that trust. 🤔