I would’ve thought that if his tone wasn’t angry, but dude sounded pissed, and it was a very abrupt change when I said why. I’m sure I’m not the first or only person to cancel for that reason but I didn’t get “secretly agrees” vibes.
If they were in the retention department, it might have been because they knew there was nothing they could say to keep you. It reflects badly on them when they can’t “save” a customer.
Yeah it’s possible they had heard that before, and tried their usual extra bonus whatever to keep them, and then got an earful from those callers. So they are both unhappy about it (because they probably get dinged for not being able to keep customers) but they know they can’t convince you and so just want to get off the call as soon as possible.
They sound like they tacitly agree with you if that was their exact wording.
I would’ve thought that if his tone wasn’t angry, but dude sounded pissed, and it was a very abrupt change when I said why. I’m sure I’m not the first or only person to cancel for that reason but I didn’t get “secretly agrees” vibes.
If they were in the retention department, it might have been because they knew there was nothing they could say to keep you. It reflects badly on them when they can’t “save” a customer.
Yeah it’s possible they had heard that before, and tried their usual extra bonus whatever to keep them, and then got an earful from those callers. So they are both unhappy about it (because they probably get dinged for not being able to keep customers) but they know they can’t convince you and so just want to get off the call as soon as possible.
I mean that’s kinda what I’d have heard too…