Oh man, seriously, I figured they’d at least get “smarter” or better or…anything in the last 24 years of stores running away with self-checkout. They’ve become functionally worse. I was with someone buying some food at a Kroger store one day and they now have ML cameras everywhere watching what you do. We were efficiently firemen’s-carrying the food items, so first person grabs item, scans it, hands to second person, second person bags it.
Stupid machine thought we were trying to pocket stuff even though all hands were in plain view from multiple angles. Person had to come over, hit a button, make it review slowed down video footage, and then it allowed us the luxury of scanning and paying for our groceries ourselves.
In general, middle fingers to all of them. If you’re going to replace human checkout with automated checkout, the onus is on you to deal with “shrinkage”/shoplifting. The customer’s experience should be as buttery-smooth and painless as possible if you’re going to make them work for you. Otherwise, you’re going to piss them off and make them want to shoplift.
Stopped shopping at Kroger. (As well as Target obv.)
I will happily use self checkouts if it gets me out of the store faster/ lets me interact with the least amount of people possible.
I work retail, I need that energy for my job.
Oh man, seriously, I figured they’d at least get “smarter” or better or…anything in the last 24 years of stores running away with self-checkout. They’ve become functionally worse. I was with someone buying some food at a Kroger store one day and they now have ML cameras everywhere watching what you do. We were efficiently firemen’s-carrying the food items, so first person grabs item, scans it, hands to second person, second person bags it.
Stupid machine thought we were trying to pocket stuff even though all hands were in plain view from multiple angles. Person had to come over, hit a button, make it review slowed down video footage, and then it allowed us the luxury of scanning and paying for our groceries ourselves.
In general, middle fingers to all of them. If you’re going to replace human checkout with automated checkout, the onus is on you to deal with “shrinkage”/shoplifting. The customer’s experience should be as buttery-smooth and painless as possible if you’re going to make them work for you. Otherwise, you’re going to piss them off and make them want to shoplift.
Stopped shopping at Kroger. (As well as Target obv.)
I will happily use self checkouts if it gets me out of the store faster/ lets me interact with the least amount of people possible. I work retail, I need that energy for my job.