Yeah I worked at a T1 help desk that had a pretty consistent high call volume but still gave us enough access to actually fix shit and I low key loved that job. I was good at it, There was a decent amount of variety, no on call, no real responsibility because anything we couldn’t fix got escalated up the chain. It was great. Just clock out at the end of the day and don’t think about it until I worked next.

Conversely my current job which pays far better is the second type you described and it’s fucking miserable.